Scubagirl, all products are custom-made with care. Because each item is personalized, our return policy is limited to ensure fairness while maintaining product quality.
All items are made-to-order.
We cannot accept returns or refunds for customer errors, change of mind, or design dissatisfaction.
We accept returns/exchanges only if:
The product is defective (manufacturing flaw).
There is a misprint or production error (our mistake).
Not eligible:
Customer-submitted design errors
Change of mind or style preference
Misuse or damage by customer
Used/altered products
Contact us within 21 days of receiving your order.
Claims after this period cannot be accepted.
Send an email to returns@abitrude.co with:
Order number
Photos of the defect/misprint
Description of issue
Wait for approval before shipping anything back.
If approved, you may choose:
Full refund (including shipping)
Free replacement
Store credit
We provide prepaid labels for approved returns.
Unauthorized returns will not be refunded.
Gift cards
Digital products
Final sale items
Report damaged or missing items within 21 days with photos.
We’ll issue replacements or refunds accordingly.
Email: returns@scubagirl.co
Phone: 1-855-799-3483
Address: Scubagirl, 6740 Crosswinds Dr N Ste K, St. Petersburg, FL 33710
